(470) 310-6761
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Same Day Appliance repair #1 in Atlanta Metro, GA

We Fix What Others Can’t — Appliance Repair You Can Count On. Specializing in fridges, stoves, ovens & wine coolers — plus all major home appliances and brands. We arrive fast, diagnose on the spot, and get your home back to normal.

Free Service Call With Any Repair

Expert EPA certified technicians

90 day Parts & Labor Warranty

Book A Service

or call us

(470) 310-6761
Book A Service

or call us

(470) 310-6761

Why
Choose Us

Upfront Flat-Rate Pricing

Your fridge, stove, oven, or wine cooler breaks — we show up today. No waiting days for a tech. Most repairs are done in a single visit.

500+ Five-Star Reviews

Atlanta homeowners trust us for fast, honest repairs. Our track record speaks for itself — check our Google, Yelp, and Thumbtack ratings.

Same Day Repair Service

Your fridge, stove, oven, or wine cooler breaks — we show up today. No waiting days for a tech. Most repairs are done in a single visit.

Free Service Call

Skip the diagnostic fee. When you book a repair, the service call is on us — saving you money from the very first call.

Get Your Appliance Fixed Today

Book in 60 seconds — a technician calls you back within 15 minutes

Your information is safe with us

Our advantages

Fully Insured & Background-Checked

Every technician is vetted, insured, and trained — so you always know who's coming through your door.

Local Atlanta Experts

We know Atlanta homes, Atlanta brands, and Atlanta schedules. No call centers, no outsourcing — just local techs who show up and get it done.

Most Repairs Completed in One Visit

We arrive stocked with parts for the most common fridge, stove, oven & wine cooler repairs — so we fix it on the spot, not on a callback.

Years of Experience
1 +
Satisfied Clients
1 +
Professionals
1 +

Appliance Serviced

We Repair All Major Home Appliances — Across the Entire Atlanta Metro Area. From your kitchen to your laundry room, our technicians handle it all.

Refrigerator Repair Atlanta

Freezer Repair in Atlanta

Washer Repair Atlanta

Dryer Repair Atlanta

Dishwasher Repair Atlanta

Range Repair in Atlanta

Oven Repair Atlanta

Microwave Repair Atlanta

Icemaker Repair Atlanta

Wine Cooler Repair

Don't Let a Broken Appliance Ruin Your Day!

Call us

(470) 310-6761
Book A Service
Book A Service

or call us

(470) 310-6761

We fix all makes & models

Your appliance brand is covered — from everyday brands to high-end names, our technicians know them all.

Appliance repair: Honest Pricing, Fast Fixes, Zero Surprises

Atlanta Metro’s Trusted Appliance Repair — At Your Door Today

Book A Service

or call us

(470) 310-6761
Book A Service

or call us

(470) 310-6761

Common Washer Repair Problems We Fix

Appliance Won't Turn On

Dead control panel, blown fuse, or failed power supply — we pinpoint the cause and get it running again.

Not Cooling, Heating, or Igniting

Fridge not cold, oven not heating, stove won't ignite — the most common calls we get, and the fastest we fix.

Leaking Water or Coolant

Fridge pooling water, dishwasher dripping, or wine cooler losing chill — we find the source and seal it fast.

Strange Noises or Vibrations

Rattling, banging, or humming coming from your appliance — usually a worn part we can replace on the spot.

Appliance Won't Turn On

Dead control panel, blown fuse, or failed power supply — we pinpoint the cause and get it running again.

leak-icon

Not Cooling, Heating, or Igniting

Fridge not cold, oven not heating, stove won't ignite — the most common calls we get, and the fastest we fix.

Leaking Water or Coolant

Fridge pooling water, dishwasher dripping, or wine cooler losing chill — we find the source and seal it fast.

Strange Noises or Vibrations

Rattling, banging, or humming coming from your appliance — usually a worn part we can replace on the spot.

See what our clients think

“Finally an appliance repair company that actually shows up on time and knows what they’re doing. Responsive, professional, and done fast. Highly recommend.”


“They responded quickly to our search for an appliance repair company. They were available to service our refrigerator the next day. I chose them because they had many good reviews. The tech was knowledgeable and knew what needed to be done. “

“I have had a wonderful experience with repair company. Everything from setting up the appointment to the Technician coming out was a breeze! The technician was very kind, respectful, and professional. He is very knowledgeable and figured out in no time how to repair the appliance. He took the time to explain to me what was wrong and how he was going to fix it.”

“Great service, contacted the company yesterday and they were here next day. Vadim knew the issue and resolved it right away. This has been months of trying to get another company to come by only to be disappointed. Local Appliance Service is now in my back pocket if I need any assistance”

Areas We Serve

Atlanta
Buckhead
East Point
Marietta
Sandy Springs
Roswell
Alpharetta
Peachtree City
Decatur
Smyrna
Brookhaven
Norcross
Lawrenceville

Appliance broken? Get It Fixed Today!

Your fridge won’t wait. Your oven can’t. Neither should you — call now and we’ll have a technician at your door today.

(470) 310-6761

Call us now!

Our Contacts

Business Hours

Monday – Friday

7:00 AM – 11:00 PM

Saturday – Sunday

8:00 AM – 8:00 PM

Phones Answered  

24/7

Emergency & Same-Day Appointments: Appliance repair availability for urgent issues, often same-day.

No extra charges for evenings or weekends.

Contact Us

Direct Line:

+1 (470) 310-6761

Email:

[email protected]

Address:

4330 West Connector East, Smyrna, GA 30082

Call Now
localapplianceservice.com Terms and Conditions of Use

TERMS AND CONDITIONS OF USE

Company Name: Local Appliance Service

Location: 4330 East-West Connector, Ste 301, Smyrna, GA 30082

Effective Date: June 16, 2026

Last Updated: June 16, 2026

By accessing or using this website, web page, client portal, mobile application, or any related content, functionality, services, emails, text messages, posts, or other electronic communications (collectively, the “Site”), or by requesting or receiving services from Local Appliance Service (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions of Use (“Terms”), our Privacy Policy, and all applicable laws and regulations.

If you do not agree to these Terms, you must not access or use the Site or services.

1. Ownership & Intellectual Property

The Site and all contents, features, and functionality, including information, software, text, images, video, audio, and design, are owned by Local Appliance Service, its licensors, or content providers and are protected by U.S. and international intellectual property laws.

We reserve the right to withdraw or amend the Site or any services without notice. We are not liable if any part of the Site is unavailable.

2. Use License

Permission to use the Site is granted as a limited, non-exclusive, non-transferable license. This license automatically terminates if you violate these Terms and may be terminated by Local Appliance Service at any time.

You may not:

  • modify or copy materials
  • use materials for commercial or public display
  • decompile or reverse engineer software
  • engage in scraping, data mining, or harvesting
  • remove proprietary notices
  • transfer or mirror materials on another server

3. Posting Content

“Content” includes text, images, video, audio, comments, reviews, testimonials, or feedback you submit.

By posting Content publicly or providing it to us in any form (including through review platforms, social media tags, or direct messages), you grant Local Appliance Service a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in any media now known or later developed.

Content must not infringe third-party rights, contain confidential information of others, or violate laws. We may remove Content at any time without notice.

4. Services & Appointments

By requesting services, you confirm you are the owner of the appliance and property, or are authorized to act on the owner’s behalf, and you grant our technicians access to the service area. Appointment times are estimates and may change due to operational conditions, traffic, parts availability, or prior job complexity.

We make commercially reasonable efforts to arrive within the scheduled window but do not guarantee arrival at a specific time.

5. Diagnostic & Service Fees

A diagnostic fee, trip fee, or service call fee may apply to each appointment and is payable whether or not you choose to proceed with the recommended repair. Current fee amounts will be disclosed at the time of scheduling.

If you authorize repair work after diagnosis, the diagnostic fee may be applied toward the total repair cost at our discretion.

6. Estimates, Authorization & Pricing

Before performing repair work beyond diagnosis, our technician will provide an estimate of parts and labor. By authorizing the work (verbally, in writing, electronically, or by signing a work order), you agree to pay the quoted amount.

Final pricing may vary if:

  • additional issues are discovered during the repair
  • additional parts are required
  • the scope of work changes with your approval

You will be notified of any material change before additional charges are incurred. Pricing is exclusive of applicable taxes.

7. Payments

Payment is due in full at the time of service unless otherwise agreed in writing. We accept the payment methods disclosed at the time of service.

Non-payment may result in:

  • service refusal or suspension
  • collection actions and reporting to credit bureaus
  • reasonable attorneys’ fees, court costs, and collection costs

Returned payments may be subject to a returned-payment fee, and unpaid balances may accrue interest at the maximum rate allowed by Georgia law.

8. Parts Policy

Unless otherwise specified, we use new, OEM (original equipment manufacturer), or OEM-equivalent parts. Used, refurbished, or customer-supplied parts may be installed only at the customer’s request and are not covered by our workmanship warranty.

Removed defective parts become the property of Local Appliance Service unless you request their return at the time of service.

9. Communications Consent (Calls, SMS & Email)

By providing your phone number and contact information to Local Appliance Service, you expressly consent and agree that Local Appliance Service may contact you at the phone number(s) and email address(es) you provide using:

  • live and automated telephone calls (including pre-recorded or artificial voice messages)
  • text messages (SMS) and multimedia messages (MMS)
  • email
  • push notifications and in-app messages

Purposes of communications include, but are not limited to:

  • appointment scheduling, confirmations, reminders, and changes
  • service updates and “technician on the way” notifications
  • diagnostic findings, estimates, and approval requests
  • invoicing, payment receipts, and collection
  • warranty follow-up and quality assurance
  • customer support
  • service reminders, satisfaction surveys, and review requests
  • promotional offers, discounts, and marketing communications

Disclosures (TCPA / E-SIGN Act):

  • Messages are sent only by Local Appliance Service; we do not share your phone number with third-party advertisers.
  • Communications may be delivered using automated technology, including autodialers.
  • Message frequency varies based on your interactions with us.
  • Message and data rates may apply through your wireless carrier.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive marketing communications is not a condition of purchasing any goods or services from us.

Opt-out and help:

  • Reply STOP to any marketing text to unsubscribe from marketing texts.
  • Reply HELP for assistance, or contact us using the information in Section 28.
  • You may unsubscribe from marketing emails using the link in any marketing email.
  • You may request removal from calling lists by contacting us directly.

Even after opting out of marketing messages, you may continue to receive transactional and service-related messages necessary to complete or follow up on a service you requested. Your consent is documented electronically and retained in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN).

10. Recording of Calls

Telephone calls to or from Local Appliance Service may be monitored or recorded for quality assurance, training, dispute resolution, and compliance purposes. By continuing the call after this disclosure (provided verbally or in writing), you consent to such recording. Georgia is a one-party consent state under O.C.G.A. § 16-11-62.

11. Service Documentation, Photos, Videos & Media Use

11.1 Documentation

By requesting or receiving services from Local Appliance Service, you acknowledge and agree that our technicians, employees, and authorized representatives may capture photographs, video recordings, audio recordings, and other media of the appliance(s), parts, work areas, model and serial numbers, and surrounding service areas before, during, and after the service.

11.2 Authorized Uses

You agree that Local Appliance Service may use, reproduce, modify, edit, publish, distribute, display, and transmit such media for any lawful business purpose, including but not limited to:

  • documentation of the work performed
  • quality control and internal review
  • technician training and performance evaluation
  • warranty claims and dispute resolution
  • insurance, regulatory, and compliance purposes
  • internal and external reporting
  • marketing, advertising, public relations, and promotional materials
  • the Company website, social media accounts (Facebook, Instagram, TikTok, YouTube, X, LinkedIn, and similar), online listings, search advertising, and printed materials
  • before-and-after comparisons and case studies
  • AI-assisted training and automated quality review

11.3 Grant of Rights

You grant Local Appliance Service a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, worldwide, sublicensable, and transferable right and license to use the media described above for the purposes listed in Section 11.2. You acknowledge that you will not receive any compensation, royalty, or other consideration for the use of such media.

11.4 Limitations on What We Capture

We make commercially reasonable efforts to limit media to the equipment and service-related areas and to avoid capturing:

  • recognizable faces of household members
  • minor children
  • personal documents, mail, or sensitive personal information
  • artwork, photographs, or other identifiable personal items

If a household member inadvertently appears in media used for marketing, we will, upon written request and reasonable verification, blur or remove the identifying features or remove the media from publicly accessible channels.

11.5 Property Address

We will not publicly publish your street address or full property address in marketing materials without your separate written consent. General references to neighborhood, city, or region (e.g., “Smyrna, GA” or “Atlanta metro”) may be used.

11.6 Opt-Out

If you do not wish to have media of your appliance or service area used for marketing or public-facing purposes, you must notify us in writing before the start of the service appointment at [email protected]. Opt-out requests do not affect our right to capture and retain media for documentation, warranty, training, insurance, and dispute-resolution purposes described in Section 11.2.

11.7 Release

You release Local Appliance Service, its officers, employees, contractors, and assigns from any and all claims, demands, or causes of action arising out of the authorized uses described in this Section 11, including any claim for invasion of privacy, right of publicity, defamation, or copyright infringement.

12. Reviews & Testimonials

If you provide a review, testimonial, rating, photograph, or written or video feedback to Local Appliance Service or post one publicly (including on Google, Yelp, Facebook, Nextdoor, the Better Business Bureau, or similar platforms), you grant Local Appliance Service the right to share, reproduce, and display that content across our marketing channels, with attribution to your first name and last initial only unless you consent in writing to additional identification.

13. Limitations on Service & Pre-Existing Conditions

Local Appliance Service is not responsible for:

  • pre-existing conditions, hidden defects, or latent failures
  • damage or failure of components not serviced by us
  • failures that become apparent during or after service due to age, wear, or unrelated issues
  • conditions caused by improper prior installation, modifications, or unauthorized repairs

Appliance systems may have multiple underlying issues. While we aim to diagnose accurately, additional repairs may be required, and we do not guarantee that one repair will resolve all symptoms.

14. Refrigerant, Sealed Systems & Hazardous Materials

Repairs involving refrigerants, sealed systems, gas lines, or other hazardous materials are performed in compliance with applicable EPA Section 608 regulations and Georgia law. You acknowledge that:

  • sealed-system repairs may not fully restore original performance on aging units
  • refrigerant disposal and recovery fees may apply
  • we are not liable for damage resulting from undisclosed prior tampering with sealed systems, refrigerant charges, or refrigerant types

15. Smart Appliances & Connected Data

If your appliance is connected to Wi-Fi, a mobile app, or another network, we may temporarily disconnect or reset the appliance during service. You are responsible for re-pairing the appliance with your network and account credentials after the repair. We do not store, access, or copy data from your connected appliance beyond what is necessary to perform the requested service.

16. Customer Preparation & Property Access

You agree to:

  • provide safe and unobstructed access to the appliance and service area
  • secure pets in a separate room during the technician’s visit
  • ensure children are supervised and away from the work area
  • disclose any known hazards (mold, asbestos, pest infestation, structural issues, electrical defects)
  • remove perishable contents from refrigerators or freezers prior to certain repairs, when requested
  • have an adult (18+) present for the duration of the appointment

We are not liable for damage resulting from:

  • unsafe working conditions
  • undisclosed hazards
  • improper prior installations
  • code violations or non-compliant modifications
  • inability to access the appliance due to obstructions

Technicians reserve the right to refuse, pause, or terminate service if conditions are unsafe, abusive, or otherwise unreasonable.

17. Cancellation, Rescheduling & Trip Fee Policy

Cancellations or rescheduling with less than 24 hours’ notice may be subject to a cancellation or trip fee.

If a technician is dispatched and one of the following occurs, a service fee may still apply:

  • no one is present to grant access
  • the technician is denied access or asked to leave
  • the appliance is not at the service address
  • unsafe conditions prevent the work from being performed

18. Workmanship Warranty

Subject to the exclusions below, Local Appliance Service warrants:

  • Labor / workmanship: [30 / 60 / 90] days from the date of completed service
  • Parts installed by us: the lesser of the manufacturer’s parts warranty or [90 days] from installation

This warranty applies only to:

  • the specific repair performed
  • the specific component(s) replaced
  • the original customer at the original service address
  • appliances used in normal, single-family residential settings

This warranty does NOT cover:

  • customer-supplied parts
  • damage from misuse, abuse, accident, power surge, flood, fire, or acts of God
  • normal wear and tear or consumable items
  • repairs or modifications made by unauthorized persons after our service
  • pre-existing conditions or unrelated failures
  • commercial, rental, or shared-use environments unless agreed in writing
  • cosmetic damage that does not affect appliance function

To make a warranty claim, you must contact us within the warranty period using the information in Section 28 and provide proof of the original service. Our sole obligation under this warranty is, at our option, to re-perform the labor or replace the failed part. No refunds, replacements of the appliance, or compensation for incidental or consequential damages are provided under this warranty.

19. Disclaimer of Warranties

EXCEPT FOR THE LIMITED WORKMANSHIP WARRANTY IN SECTION 18, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCAL APPLIANCE SERVICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE IS FREE FROM HARMFUL CODE, AND YOU ARE RESPONSIBLE FOR YOUR OWN SAFEGUARDS.

This Section does not waive any non-disclaimable rights you may have under Georgia law, including those under O.C.G.A. § 11-2-314 and § 11-2-315.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCAL APPLIANCE SERVICE, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, BUSINESS, OR DATA
  • LOSS OR SPOILAGE OF FOOD, MEDICATION, OR OTHER CONTENTS OF A REFRIGERATOR, FREEZER, OR WINE STORAGE UNIT
  • WATER DAMAGE, FLOODING, MOLD, OR PROPERTY DAMAGE RESULTING FROM APPLIANCE FAILURE BEFORE, DURING, OR AFTER SERVICE
  • ELECTRICAL DAMAGE, FIRE, OR DAMAGE TO CONNECTED PROPERTY
  • LOSS OF USE OR INCONVENIENCE

Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms shall not exceed the greater of (a) the amount paid by you to Local Appliance Service for the specific service giving rise to the claim, or (b) $500.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Local Appliance Service and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • your violation of these Terms
  • your misuse of the Site or services
  • your violation of any law or third-party right
  • undisclosed hazards or conditions at the service location
  • inaccurate information you provide to us

22. Revisions & Accuracy

Site materials may contain errors. Local Appliance Service may make changes at any time without notice and does not commit to updating materials.

23. Third-Party Links & Services

Links to third-party websites are provided for convenience only. Local Appliance Service does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

24. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Local Appliance Service in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Cobb County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Local Appliance Service agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Local Appliance Service is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Local Appliance Service may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Local Appliance Service and supersede all prior oral or written agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.

Headings. Headings are for convenience only and do not affect interpretation.

Notices. Legal notices to Local Appliance Service must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Local Appliance Service operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Smyrna, Cobb County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Local Appliance Service

4330 East-West Connector, Ste 301, Smyrna, GA 30082

Phone: (470) 310-6761

Email: [email protected]

Website: https://localapplianceservice.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

localapplianceservice.com Privacy Policy

PRIVACY POLICY

Local Appliance Service

4330 East-West Connector, Ste 301, Smyrna, GA 30082

(470) 310-6761  ·  [email protected]  ·  localapplianceservice.com

Effective Date: June 16, 2026

Last Updated: June 16, 2026

Your privacy is important to us. This Privacy Policy explains how Local Appliance Service (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, client portal, mobile applications, online booking system, and related appliance repair services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

  • First and last name
  • Mailing or service address (where appliance repair is performed)
  • Email address
  • Phone number

Appliance & Service Information

  • Appliance brand, model, and serial number
  • Approximate age of the appliance and prior service history (when disclosed by you)
  • Description of the issue or symptoms reported
  • Photos of the appliance, model/serial plate, and surrounding service area (see Section 4)
  • Warranty information and proof of purchase (when applicable)

Identifiers & Technical Information

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Account or authentication information (where applicable)

Financial Information

  • Payment card or banking details (processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

  • Age or age range
  • Gender or general demographic data (if voluntarily provided)

Geolocation Data

  • Approximate location based on IP address or service address

Internet & Electronic Activity

  • Pages viewed and interactions with the Site
  • Browsing and navigation behavior
  • Referral sources and usage patterns

Commercial Information

  • Services requested or purchased
  • Diagnostic findings, parts ordered, and repair work performed
  • Appointment and transaction history

Audio & Visual Information

  • Before-and-after photos or short videos of the appliance, internal components, and serviced areas
  • Photos of damage, hazards, or pre-existing conditions discovered during service
  • Call recordings or chat transcripts where permitted by law

Inferences

  • Preferences or tendencies inferred from usage and service history to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

  • Schedule, manage, and complete repair appointments
  • Dispatch technicians to your service address
  • Order parts and coordinate manufacturer warranty claims
  • Communicate appointment confirmations, reminders, and arrival-time updates
  • Process payments and billing
  • Provide customer support and respond to inquiries

Operational & Analytical Purposes

  • Improve the Site, booking flow, and Services
  • Train technicians on diagnostic and repair procedures
  • Monitor performance and usage trends
  • Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

  • Send promotional emails, text messages, or calls
  • Provide personalized offers, maintenance reminders, or seasonal tune-up campaigns
  • Conduct promotions or loyalty initiatives

Content & Reviews

  • Display reviews or feedback you voluntarily submit
  • Use before-and-after photos or media only with explicit marketing consent

Security, Fraud Prevention & Legal Compliance

  • Protect against fraud or misuse
  • Verify identity for sensitive requests (refund requests, warranty claims)
  • Enforce agreements
  • Comply with legal obligations and lawful requests

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

  • service updates
  • appointment confirmations and “technician on the way” notifications
  • diagnostic findings, estimates, and repair authorization requests
  • billing, payment receipts, and customer support
  • warranty follow-up

Marketing communications are sent only where permitted and consented to.

You may manage your communication preferences at any time:

  • SMS: Reply STOP to opt out
  • Email: Use the unsubscribe link in marketing emails
  • Calls: Contact us to request removal from marketing call lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes (such as appointment confirmations or diagnostic findings).

4. Photos & Service Documentation

During appliance repair service, our technicians may capture photos or short videos of:

  • the appliance being serviced and its model/serial plate
  • internal components, parts, and fault conditions discovered during diagnosis
  • damage, hazards, or pre-existing conditions found in or around the appliance
  • the immediate service area (e.g., space around a refrigerator, dishwasher, or washer)

These may be used for:

  • documentation of work performed and parts replaced
  • quality control and technician feedback
  • technician training
  • warranty claims with manufacturers
  • dispute resolution and liability protection
  • insurance purposes
  • marketing, advertising, and public relations — only with your explicit written consent

We take reasonable steps to avoid capturing:

  • people (household members, guests)
  • personal documents, mail, correspondence, or other identifying information
  • photographs, artwork, or items of significant personal value not relevant to the service
  • screens displaying personal information

By using our Services, you acknowledge and agree to this photo-and-documentation practice for the operational purposes listed above. Use of photos or media for marketing purposes requires your separate explicit consent, which you may withdraw at any time by contacting us. Detailed terms governing the capture, use, and licensing of media are set forth in our Terms and Conditions of Use.

5. Technician Personnel

Our technicians may include employees, contractors, or affiliated service providers. All technicians who enter client homes:

  • undergo background checks before being assigned to client work
  • are EPA Section 608 certified where required for refrigerant handling
  • are bonded and insured under our company policy
  • are bound by confidentiality obligations regarding what they see and access in your home
  • receive training on respecting client property and privacy

Information about your home, your appliance, and your service request is shared with technicians only on a need-to-know basis for the purpose of performing your scheduled service.

6. Sources of Information

We collect information from:

  • you directly (online forms, phone calls, text messages, online bookings, in-home conversations)
  • service providers acting on our behalf (CRM, scheduling, analytics, SMS platforms, payment processors)
  • third-party sources where permitted by law (such as appliance manufacturers, home warranty companies, property managers, or insurance carriers who refer you)
  • cookies and similar technologies on our Site

7. Sharing of Personal Information

We do not sell, rent, or trade Personal Information.

We may share information with:

  • service providers necessary to operate our business (scheduling, payment, communications, analytics, parts distributors)
  • contractors or technicians performing your service, on a need-to-know basis
  • appliance manufacturers in connection with warranty claims, parts orders, or recall information
  • home warranty companies, insurance carriers, or property managers when they referred or are paying for the service
  • affiliates under common ownership, where permitted
  • legal authorities when required by law, subpoena, court order, or to protect rights, safety, or property

All third parties are required to protect your information consistent with this Privacy Policy and applicable law.

8. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.

9. Cookies & Tracking Technologies

We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to:

  • improve Site functionality
  • analyze usage
  • support marketing and analytics

The cookies we use may include:

  • Session Cookies — to operate the Site during your visit
  • Preference Cookies — to remember settings and preferences
  • Security Cookies — for authentication and fraud prevention
  • Analytics & Advertising Cookies — to measure performance and reach

We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

10. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.

11. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements.

Session replay data is used for:

  • quality assurance
  • customer support
  • fraud prevention and security
  • Site optimization

This data may be collected and stored by third-party service providers acting on our behalf.

12. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot:

  • information you provide is collected
  • chat transcripts may be stored
  • conversations may be reviewed for quality, training, and security

Chats may be escalated to a human representative when necessary.

13. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing.

Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

We may use one or more dedicated phone numbers for advertising performance attribution (for example, separate numbers for Google Local Services and Google Business Profile). Calls to any number we publish reach the same business and are subject to the same privacy practices described in this Policy.

14. Managing Your Preferences

You may manage your preferences at any time:

  • opt out of marketing emails via unsubscribe links
  • opt out of SMS by replying STOP
  • request changes to call preferences by contacting us
  • revoke marketing-photo consent by contacting us

15. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your Personal Information:

  • Right to Know / Access — request confirmation of whether we process your information and what we collect
  • Right to Correct — request correction of inaccurate information
  • Right to Delete — request deletion of your Personal Information, subject to legal exceptions
  • Right to Portability — request a copy of your information in a portable format
  • Right to Opt Out — opt out of sale, sharing for cross-context advertising, or significant automated profiling
  • Right to Non-Discrimination — exercise your rights without being discriminated against

To exercise any of these rights, contact us using the information in Section 27. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” — Cal. Civ. Code § 1798.83).

16. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.

17. Sensitive Personal Information

We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.

18. Data Retention

We retain Personal Information only as long as necessary to:

  • provide the Services requested
  • fulfill the purposes outlined in this Privacy Policy
  • comply with our legal, tax, accounting, and warranty obligations
  • resolve disputes and enforce our agreements

Typical retention periods:

  • Service and transaction records: up to 7 years (to comply with tax and warranty obligations)
  • Repair photos and diagnostic documentation: up to 24 months (longer where warranty period extends beyond)
  • Marketing preferences and opt-outs: retained indefinitely to honor your choice
  • Website analytics data: typically up to 26 months
  • Call recordings and chat transcripts: up to 12 months, unless needed for dispute resolution

When information is no longer needed, we securely delete, anonymize, or aggregate it.

19. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:

  • encryption of data in transit (SSL/TLS)
  • access controls and authentication requirements for employees and contractors
  • secure third-party payment processors (PCI-compliant)
  • background checks and confidentiality requirements for technicians
  • regular review of internal data-handling procedures

However, no system is completely secure, and you use the Site and Services at your own risk.

20. Data Breach Notification

In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. § 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.

21. Aggregated & De-Identified Data

We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.

22. Third-Party Links

Our Site may contain links to third-party websites, including manufacturer support pages, review platforms, social media, payment processors, and partner sites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

23. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 27 to request deletion.

24. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

25. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.

27. Contact & Official Correspondence

Local Appliance Service

4330 East-West Connector, Ste 301, Smyrna, GA 30082

Phone: (470) 310-6761

Email: [email protected]

Website: https://localapplianceservice.com

For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.